Welcome to UrbanWea. The following shipping terms and conditions outline the shipping process, clarify the rights and responsibilities of both parties, and ensure a safe and smooth shopping experience.

1. Order Processing Time

1.1 Orders are processed and shipped within 1 to 3 business days after successful payment.
1.2 During peak seasons, public holidays, or in the event of force majeure (e.g., natural disasters, traffic restrictions, policy changes), processing and shipping may be delayed. In such cases, we will notify you via email or SMS with the latest updates.

2. Delivery Methods and Fees

2.1 Standard Delivery

• Estimated Delivery Time: 6 to 12 business days

• Delivery Fee: $7 for orders under $88

• Free shipping is available for orders of $88 or more

2.2 Expedited Delivery

• Estimated Delivery Time: 3 to 7 business days

• Delivery Fee: Flat rate of $13

2.3 Final delivery cost will be displayed on the order confirmation page and may vary slightly depending on the destination and logistics provider.

3. Packaging and Safety

3.1 All items are professionally packed to ensure safe transport.
3.2 Upon receiving your package, please inspect it carefully. If the packaging is damaged or items are missing, contact UrbanWea customer service immediately for assistance.

4. Logistics Tracking and Delivery Confirmation

4.1 Once your order ships, we will provide you with a tracking number. You can check the status through UrbanWea’s website or the courier’s tracking system.
4.2 Upon delivery, inspect the goods for damage or discrepancies. If issues are found, please contact us within 24 hours of receipt so we can assist you promptly.

5. Force Majeure

5.1 UrbanWea shall not be held responsible for delays caused by natural disasters, government regulations, or other force majeure events beyond our control.
5.2 In the case of such events, we will notify affected customers promptly and provide updates as necessary.

6. Returns and Shipping Costs

6.1 For returns initiated due to personal reasons, the customer is responsible for return shipping costs.
6.2 For returns due to product defects, shipment errors, or other non-user-related issues, UrbanWea will cover the return shipping fees.
6.3 Returned items must be unused and include original packaging, tags, and accessories. Return requests must be submitted within the specified timeframe and are subject to verification before processing.

7. Customer Service and Support

7.1 For questions or assistance related to shipping terms, please contact our customer service team:
Customer Service Email: support@urbanwea.com

Return address: Rm 101A, 1/F., Genplas Ind Building, 56 Hoi Yuen Road,
Kwun Tong, Hong Kong.

7.2 UrbanWea is committed to delivering efficient, professional support to ensure a pleasant shopping and delivery experience for every customer.

These shipping terms form an integral part of our service commitment to you. We thank you for your trust and support, and we remain at your service for any questions or further assistance.